Returns & Exchanges
At Renow, we stand behind our premium electronics with a 30-day satisfaction guarantee, ensuring you have the support you need for every purchase. If your device isn't the perfect fit, our streamlined return process makes exchanges and refunds quick and effortless.
Initiate Your Request
Log into your Renow account and navigate to your order history to select the item you wish to return and receive a unique Return Authorization number.
Prepare the Device
Ensure the electronics are in their original packaging with all accessories, manuals, and protective seals intact to qualify for a full refund.
Print and Ship
Download your prepaid shipping label from our portal, attach it securely to your package, and drop it off at any authorized courier location.
Verification and Refund
Once our technicians inspect the device to confirm its condition, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing